Not all small to mid-sized businesses have small to mid-sized
needs. For today’s small businesses with big messaging
requirements, the solution is Avaya IP Office
Voice Mail Pro. By upgrading your IP Office telephone system
to Voice Mail Pro from Voice Mail Lite, your business
can have sophisticated
messaging and call handling features at its fingertips, boosting
productivity and maximizing return on investment, and all
for a fraction of the price of similar large voice mail systems.
With Avaya IP Office Voice Mail Pro, your business can start
leveraging advanced features today, such as:
- Advanced Automated-Attendant Capability
Make sure that every telephone call to your business gets routed quickly
and correctly with powerful, multi-level auto-attendants.
Virtually unlimited automated-attendants allow you to customize
the experience that each caller receives, allowing your
customers to get exactly the information they need when
they need it – without the need to go through a receptionist.
- Enhanced Call Queuing
Getting stuck in queue is the most frustrating part of calling
your business for your customers. Minimize hang-ups and
lost calls in call centers by utilizing the powerful
call queuing enhancements provided by Voice Mail Pro. Customize
your customer’s experience; give them choices. The
powerful automated-attendant capability of IP Office Voice Mail Pro can
be used within a call queue – allowing callers to
stop waiting and leave a message, transfer to another group,
transfer to a frequently asked questions recording, and
more.
- Call Recording
For businesses with an eye on improving the customer service
experience, the ability to easily record and review calls
is essential – and its never been easier than with
Avaya’s Voice Mail Pro. Record all calls, record a
random percentage of calls, record calls at certain times
of day, record calls on demand with the touch of a button
– you decide. Recordings can be saved anywhere in
the system, making them easy to retrieve and review. And
since all recordings are stored as .wav files, you can easily
burn them to CD – allowing you to create accurate
archives and conserve digital storage.
Avaya IP Office Voice Mail Pro also enables the use of additional
business phone system applications such as Integrated Messaging
System ( IMS ), Conferencing Center and Compact Contact Center.
Voice Mail Pro must be run on a dedicated desktop PC.
|
