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The IP Office Store, Inc. :: IP Office Applications

IP Office Compact Contact Center (CCC)

Compact Call Center (CCC) Server - Base System (IPO CCC SVR RFA)
Provides one supervisor position, with real-time information view, management by exception, plus historical reports for any aspect of the contact center. Up to 73 standard reports can viewed or printed. Also included are reporting capabilities for 5 agents and one license for a PC Wallboard (PCWB) application.

Real Time Supervisor Monitoring (Call Center View – CCV)
As many as 21 supervisor positions (CCV) can be purchased in total for CCC (please note: MSDE installations can only be supported up to 5 supervisor positions). This provides a supervisor with the ability to monitor in real time the service being provided to callers. There are up to 12 separate real-time graphs that can be viewed by the supervisor. Alarms also appear in real time forcing the supervisor to acknowledge them as they occur.

Phone Manger Pro: Agent Enabled
Provides agents with a PC CTI application where they can log in, join groups, and go into busy status when they are away from their desks for short periods. Provides a lower cost of ownership as proprietary handsets are not required. For IP users, Phone Manager PC Softphone can be used in agent mode as well, without the use of a handset. Please refer to the applications section for more information on Phone Manager Pro.

Alarm Reporter -

Alarm Reporter has been designed to enhance the exception management used by Call Center View (CCV). The Alarm Reporter enables the contact center supervisor to look back on the performance of the contact center, on a daily or weekly basis, by reporting on certain criteria predefined by the contact center supervisor.

Historical Reporting -

The Compact Contact Center archives all call center interactions (telephony or multimedia) to a central database (MSDE or SQL). This provides a rich set of standard reports to the business, and the capability to create custom reports.

Product Details

Price: $ 3,050.00

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