SHIPPING POLICY -

• We provides free ground shipping to physical addresses within the continental U.S. Orders placed before 3:00 p.m. Eastern Time will ship the same day. We do not ship internationally.
• We provides free overnight shipping for replacement products during the first warranty year. (Please see our Exchange Policy)

EXCHANGE POLICY -

• Open-box items may be exchanged during the warranty period.
• We will ship replacement product upon receipt of product. If desired, replacement product may be shipped prior to receipt of product, by charging Customer’s credit card for the amount of replacement product, and refunding/crediting Customer’s credit card when We receives the returned product.
• We provides free overnight shipping for replacement products during the first warranty year.
• Customer is responsible for freight costs when returning product.

RETURN POLICY -

• Certain products may be returned within 15 days from date of invoice for refund of the purchase price. Product must be clean and undamaged, with no usage marks of any kind. If product was shipped to Customer double-boxed, it must be returned double-boxed.
• Original manufacturer’s packaging, both inside and outside must be used. Please do not write on the box. Returns must be complete with all manuals, cables, warranty cards, static bags, etc., just as the Customer received them.
• Customer has 15 days from date of invoice to request a return. Customer may request an RMA# by calling the service department at (719) 635-0006. The RMA# issued is valid for 30 days from issue date.
• Any third-party product(s) integrated with Avaya products, i.e. headsets, computer workstations and servers, are not returnable.
• Customer is responsible for freight costs when returning product.
• Product will be returned to Customer should it be found in poor condition.