The Merlin Magix Integrated System is no longer manufactured by Avaya, in favor of their IP Office telephone system that serves the small to medium sized business markets.

Designed for small and mid-sized offices, Avaya's Merlin Magix can help build customer loyalty and repeat business by making your employees and support systems more accessible. Magix has more than 150 built-in call-processing functions that can get your inbound calls to the right person the first time, whether they are at their desk, down the hall, at or headed to an off-site meeting. Should the right person be unavailable, the Magix voicemail system can record a message and notify the employee by cell phone, pager, or email.

Merlin Magix Telephones

The Merlin Magix supports the 4400-series digital telephones, single-line analog sets (with an 016 T/R expansion card installed) and the Transtalk wireless system.

As your business grows, set it apart from your competitors by implementing a Magix Call Center. A call center can be formal or informal, with up to 30 agents available to answer customer support questions or make outbound sales calls. Inbound callers can be greeted with announcements or an Interactive Voice Response (IVR) system that can take care of routine customer inquiries. Integrate the call center with your customer database and your agents can instantly recognize a customer by name and profile through a popup window on their computer screen. Outbound calls can be initiated by setting up the system to automatically dial from existing customer lists. Sophisticated routing technology keeps the call center running at peak efficiency, minimizing hold times and transfers.

To support your growing business, Avaya and Independent software vendors regularly introduce new Magix applications for customer service, messaging, call accounting and more. It's easy to add new lines and stations by adding plug-in cards and connections. Offices with multiple locations can be networked to share a common voice messaging system. Merlin Magix is an affordable, Internet-ready, full-function solution that is easy to customize either on-site or from a remote location.